SHIFTHEADS MEDIA SUPPLY · STORE INFORMATION
These policies apply to purchases made directly through ShiftHeads Media Supply. Product-specific terms shown before payment also form part of the order. Last updated October 5, 2026.
Prices and available payment methods are shown in Canadian dollars unless clearly stated otherwise. An order is accepted only after payment is confirmed. Interac e-Transfer orders remain on hold until the matching bank deposit is verified. Do not send passwords or banking credentials by email or in a transfer message.
Each product identifies whether it is fulfilled by ShiftHeads Media or made to order by a supplier. Production time is separate from carrier transit time. Available shipping, Elliot Lake delivery, or office-pickup choices are shown before payment when they apply.
Tracking is provided when available. Carrier dates are estimates rather than guarantees. Customers must provide a complete address and may be responsible for extra charges caused by an incorrect, refused, or unclaimed delivery.
Contact us immediately to request a cancellation. Supplier-made items can be cancelled only before production begins. Custom-made items are not returnable for buyer’s remorse, an incorrect size, or an incorrect colour selection unless the product page states otherwise.
If an item is damaged, defective, incorrect, or appears lost, contact us within 30 days of delivery or the estimated delivery date. Include the order number, a description, and clear photographs where applicable. Do not mail an item back until return instructions are provided.
Approved claims may be resolved by replacement, repair, store resolution, or refund depending on the product and circumstances. Card and PayPal refunds return through the original payment provider. Approved Interac e-Transfer refunds are arranged manually. Financial institutions control when refunded funds appear.
Customer information is used for checkout, fraud prevention, fulfillment, delivery, support, accounting, and legal obligations. Payment providers process payment credentials; ShiftHeads Media does not store full card numbers. Read the complete privacy notice.
Email support@shiftheadsmedia.ca and include the order number. We normally respond within two business days, while supplier or carrier investigations may take longer.
